We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

• In the same condition as received

• Unused and unworn

• With original tags and packaging

• Accompanied by a receipt or proof of purchase

Return Process

To request a return, please contact us at stepwell59@gmail.com within 5 days of receiving your order.

Once your return request is approved, we will provide instructions on how and where to send your item.
Items sent back without prior return approval will not be accepted.

Damaged or Incorrect Items

Please check your order immediately after receiving it. If the item is defective, damaged, or incorrect, contact us right away at stepwell59@gmail.com so we can resolve the issue.

Exchanges

If you need a different item, the fastest way is to return the original item and place a new order once the return is approved.

Refunds

After we receive and inspect your returned item, we will notify you about the approval status of your refund.
If approved, the refund will be issued to your original payment method within 7–10 business days.

If you have not received your refund after 15 business days, please contact us at stepwell59@gmail.com.